Pullman Washington

Participants will have four options:

1. 100% refund of program fee, if Parks & Recreation cancels the program
2. Transfer to another program
3. Transfer fee to your customer account to be used at a later date.
4. Donate the registration fee to the Care-to-Share scholarship program.

When a program participant cannot attend an activity or an RV permit holder wishes to cancel:

1. The Parks, Facilities, & Recreation office must be notified three business days (excluding holidays) Monday-Friday, 8:00am-5:00pm prior to the program/reservation start date; unless an earlier cutoff date is noted. (Example: if a program/reservation starts on a Monday, notification must be received the prior Wednesday no later than 5:00pm). Participants must talk to a Parks, Facilities, & Recreation employee; phone and email messages will not be accepted as notice of refund.
2. Program participants and RV/facility permit holders will have four options:
   1. Transfer to another program or date.
   2. Receive a refund minus a $15 administration fee per refund voucher.
   3. Transfer fee to your customer account to be used at a later date.
   4. Donate the registration fee to the Care-to-Share scholarship program.
3. Refunds for $10.00 or less may only be applied to customer account or donated to the Care-to-Share scholarship program.
4. With less than three business days’ notice, but prior to the program/reservation start date, program participants and RV/facility permit holders may receive a 50% refund minus a $15 processing fee; credit or transfer full value to another program or reservation date less any costs already incurred by the department (ex. Supplies purchased by instructor/department). If at a later date a refund is requested, monies refunded will be charged a $15 processing fee. Should the requested cancellation reduce the program participation level below the required minimum, no refund will be given. No credit card or check refunds will be granted the day a program starts or after, but participants may transfer (prorated value) to another session or to customer account as long as class minimums are maintained. Day of cancellations for RV/facility permit holders will be granted but are subject to a one day facility/reservation use charge and a $15 processing fee. RV/facility permit holders may transfer the remaining balance to a future reservation or to customer account.
5. If you are dissatisfied with the content of a program, you may receive a full refund if you notify the office prior to the second class of a program.
6. No cash refunds will be given. Refunds are only issued to the account holder by check or to original credit card used for payment.
7. Requests that do not meet the above requirements may be considered on a case-by-case basis by the Recreation or Parks & Facilitates Director or their designee.

LAWSON GARDEN REFUNDS: 

1. 50% of facility reservation fee will be refunded for a cancellation request from the day of reservation is made up to two months prior to the event.
2. Any cancellation made within two months of reservation date is non-refundable, unless inclement weather persists the day of the reservation.
3. Refunds will only be issued to account holder.
4. No cash refunds will be given, refunds are only done by check or to original credit card.
5. Requests that do not meet the above requirements may be considered on a case-by-case basis by the Recreation or Parks Manager or their designee.